Samples

Can I request a USB Sample before ordering?

Sample Policy

Because imprinted USB keys can be complicated and because they are customized, USB Canada highly recommends that you request samples prior to purchasing a bulk quantity. This will allow you to better grasp the style and feel of the design to ensure they are getting exactly what is expected.

There are 2 types of samples available:

1) Product sample:
product with/without an example logo

2) Pre-production sample:
A printed sample of your custom USB order with your artwork on it. This is normally provided to the client prior to mass production of your order so that you are 100% certain that the end result is what you want.

1. PRODUCT SAMPLES

Product samples are used to show customers the exact product they intend to later imprint with their logo; they do not include the customers’ logo/message. They are blank products or, sometimes, products that may be imprinted with another company’s logo/message. They are required as part of our guarantee policy.

Sample Cost

USB Canada will provide up to 3 product samples, free of charge (limited to non-working USB samples), to legitimate business customers. Samples valued at more than $5 (such as working USBs) or samples above the 3 free allowed will be charged at the market price listed for the minimum quantity.

Shipping

Shipping for samples is Free and complimentary service at USB Canada. If you prefer, we can use your shipping account as well (such as UPS, FedEx, or Purolator).

How to Order Samples

To obtain a product sample, please discuss your request with your Account Manager. Note that adequate time is necessary (1-3 days) to receive and review the product sample as it can add up to a week or more to the overall ordering process.

The following information is required for a sample order:

1. Product name(s) or number
2. Company name, shipping address, telephone number;
3. Shipping account number (if necessary).

Samples Returns

Certain sample items may be returned within 15 days of receipt. To do so, please contact our Customer Service prior to shipping back to ensure that items can be returned. To prevent sample policy abuse, USB Canada reserves the right to decline any sample request.

2. PRE-PRODUCTION SAMPLES

Pre-production samples are an exact copy of the final product in producing your order, only rather than shipping the entire order to you, you are receiving 1 unit only. Pre-production samples are highly recommended as they ultimately ensure you are 100% satisfied with the end result: changes can still be made before the entire production process is started. Pre-production samples are recommended however not required.

Pre-Production Sample Cost

The cost of a pre-production sample can vary depending on the product ordered. A pre-production sample may seem costly, but this is mainly due to the setup and preparation involved in producing a single customized item. Think of it as an investment: when ordering $5,000 worth of customized products, is it not worth it to spend $75-200 to ensure that the final product fully meets your expectations?

Please do not hesitate to inquire with our Sales Department for further information on pre-production samples.

Shipping

Shipping charges for pre-production samples are the responsibility of the client. We can use our shipping account and then bill the charges to you in the case that you do not have a shipping account (i.e. UPS, FedEx, DHL or Purolator).

How to Order Pre-production samples

To obtain a pre-production sample, please contact your request with our Sales Department.

Payment

All pre-production samples must be paid for at the time of request. Pre-production sample orders will not be processed until written authorization with payment is received.